FAQ

Custom Manufacturing FAQ.

Custom Manufacturing especially as a start-up  brand is an involved process. There are many considerations and many questions you may have. Our Frequently Asked Questions (FAQ) can answer some basic and essential questions regarding custom manufacturing and Lasani Manufacturing. Please make sure you check this page before contacting Lasani Manufacturing.

What is your minimum order for your apparel manufacturing services?

Apparel manufacturing service minimums depend on what you are ordering.

How do discounts work?

Lasani Manufacturing offers quantity discounts. That is the more quantity you order, the less each individual item will cost. If you are trying to order only 50, try increasing your quantity to 100, 250, or even 5,000 10,000, 20,000. See the difference in price and price per piece!

Can I order a sample before ordering? 

Lasani Manufacturing will produce a sample free of charge with any production order. However: free pre-production samples cannot be created until we have received the production order deposit.

If you would like a sample before putting in a production order, we can accommodate that request but will have to charge for the sample. While we can technically produce a finished sample, the cost of a sample can be prohibitively expensive in small orders. In small run orders, it is simply not cost effective to request a sample. If you want a sample no matter what, please be aware of the cost. Write us to get information on general sampling costs. 

Is your catalog all you have?

The website does not list our complete selection of our manufacturing products. Lasani Manufacturing  is manufacturing thousands of products. If you do not see what you want, please let us know.

Can you do precise color matching?

Color matching depends on the services you need. We can mix Pantone colors for inks in screen printing and dyes in sublimation. As for embroidery, since there is no way for us to “mix” threads, we are limited to the color selection provided by our thread suppliers.

What if I don’t have a design, artwork, or logo?

We do not offer artwork creation or artwork design services. We are not an artwork studio and we do not specialize in the creation of such artwork. For the best possible results, we strongly recommend pursuing someone with a specialty in art, design, and logo creation.

What if my artwork, design, or logo is not in production-ready format?

We do offer artwork conversion: that is, if your artwork or logo is not in digitized, production-ready format, we can convert the logo from non-standard format into standard production formats (e.g., DST for embroidery or vector-based logo for screen printing).

When you digitize my artwork or logo, who owns the digitized file?

Lasani Manufacturing retains copies to all files we have digitized. If you require your digitized artwork files, we will absolutely deliver them to you. Please let us know if you need your artwork files. 

Do you send proofs prior to apparel production?

You will always receive a proof of your order before it is put into production. We do not print, sublimate, embroider, or otherwise create anything without your express, written approval.

Please review your proofs carefully. Look over all the information listed within the proof, review the images carefully, and request changes with anything you are not happy with.

  • If you need changes made to your items, please let us know upon receipt of your proof. We cannot be held responsible for mistakes and errors that occur if you have approved production without carefully reviewing your proof information.
  • If you do not need changes to your proof, please reply to the e-mail and let us know you approve your proof for production. Remember, we cannot move forward with production until we have received written approval of a proof.

How long does it typically take to complete an order?

Order turnaround is impossible to precisely estimate without the details of a given project: turnaround times can depend on the services rendered and the complexity of the order. Anything cut and sew is 3-6 weeks.
Also remember that 
shipping times are not included in the turnaround estimate for your order.

When does the clock start for my order turnaround time?

Your order turnaround time begins when payment has been processed. Please take this into consideration when calculating your in-hands date.

This is, again, because we do not begin processing your order until after you have submitted a payment and provide us a proof.

How can I make sure my order is not delayed?

  • Please make sure you are absolutely ready to order.
  • Please make sure all the information you submit is correct and complete, especially payment information.
  • Please be ready to respond to lasani manufacturing with any change requests, and approvals. We will contact you through the process of ordering custom items. Failure on your part to reply with approvals or change requests will result in a delay of your order: again, we will not print, sublimate, embroider, or create anything without your express, written approval.
  • Please avoid unnecessary contact with Stylus Apparel. We are more than happy to give you an update on the status of your order! However, calling us with too much frequency can distract our employees and delay production.

Can you do rush orders?

Please indicate that your job should be rushed when you are ordering. If you submit an order and then ask for it to be rushed, there is a chance our production schedule will not allow us to fulfill your order as requested.

  • Please note: non-negotiable rush fees, calculated by the day, accompany all rush orders.
  • Please also note: Screen Printing, Embroidery, dye-sublimation printing, cut and sew manufacturing, and woven labels cannot be rushed.

When is payment due?

  • For orders over $5,000: A deposit of 50% is required before production begins. The balance of your order is required before we release your finished products to you.
  • For orders under $5,000: Payment is due in full before production begins.

What kind of payment will you accept?

Bank Transfers TT, Westren Union Money Transfer, Money Gram

Can you (send me a proof, send me a sample, digitize my artwork, order my goods, etc.) before I make a deposit?

No. Lasani Manufacturing will not move forward with an order until we have received a deposit or a payment in full (depending on the full total of the order). It takes time to create proofs, samples, and digitize artwork. If we do these things prior to receiving payment, a client could decide to bring the proofs, digitized artwork, or other work we have done to another print shop without compensation. Our loss of money and time means we cannot serve our customers as effectively and that’s a big problem!

Can you give me a shipping cost estimate?

Shipping costs depend where you are located. Provide us your complete order details and shipping address to get an estimate shipping cost. 

What should I do if there is an error or issue with my order?

Contact us immediately. Your complete satisfaction is of the utmost importance to us! Lasani Manufacturing is a professional factory. We have several standards and procedures in place to assure our quality remains top notch nevertheless, we are human and mistakes sometimes happen. If there is an error, misprint, or issue with your order, we will work to correct mistakes, errors, or mishaps that have occurred. Again, your satisfaction is of supreme importance to Stylus Apparel.

Please note – we cannot be held responsible for any errors or misprints that occur with design you provide.

What should I do if I want to re-order?

Please contact us directly.

How do you prefer to be contacted?

We unanimously prefer e-mail contact at Lasani Manufacturing. This is for several reasons. The most important reason that we prefer e-mail, by far: there is much less room for error. Phone calls are verbal and there is no record of a the contents of a phone call, only that a phone call occurred. With e-mail, both you and the employees of Lasani Manufacturing have the full power to review the entirety of a conversation. This is advantageous to both parties both Lasani Manufacturing and you will benefit from written records. Please note, in some instances, we may require written contact. This is especially true in the case of artwork approvals.

How should I contact you for an update I have already placed?

Please use our email, If your request is urgent (i.e., an emergency) please feel free to call us instead. Always have your order number ready when you are requesting a status update on your order.

Can we meet to discuss my project?

Yes! But before we can setup a meeting with one of our representatives, we will need you send us all information pertaining to your project for review.

Does Lasani Manufacturing share my personal information with anyone else?

Absolutely not. Your information will never be given, sold, or otherwise transmitted to a third party. We don’t like spam, either.

Why do I have to register for Lasani Manufacturing?

Lasani Manufacturing is a wholesale manufacturer. we protect our brands. Because we are a wholesale manufacturer and we deal with brands, corporations, businesses, and organizations directly, it is of the utmost importance that we accept only serious business inquiries from serious business partners. This helps us achieve clientele goals more effectively.

 

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